0. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. All the other lights flashed green and then dissapeared but this light remains green. If your Hub had a red light, this could mean that there's an internal error, or that the Hub is overheating. To reboot: press the button and hold it for less than five seconds. It’s like a. If you’ve got a permanent red power light. This light flashes green when the Hub's downloading a software update. To reboot the Virgin Media broadband Hub (also known as WiFi Hub or router) check the power supply is firmly connected to the wall socket and turn the power switch off and on again. For example, if your Virgin Media Hub 3. Options. - pressed reset button for 15 seconds. Sorry to hear that you're having concerns with the flashing light on your hub 5. White power light is on and Internet lights are off. Hi daveth2014, thanks for posting and welcome back to our community. The Virgin Media Hub 4 has four indicator lights on the front of the router that provides information about the status of your internet connection and the router itself. We do not make commissions. If you haven't changed these, then your devices may automatically reconnect. Solid green: The Hub 5 is connected to the. The lights on the Hub 5 and Hub 5x serve as indicators for various states and conditions of the device. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. I’m no design expert, but I don’t think LACK of a signal is the best way to show. 1. Plug the cables into the Hub. If it is a wifi only issue, then on a Hub3/4/5, you can try separating the SSID's of the 2. I'm afraid there isn't an option to do that in the settings. Blue flashing light happens during the provisioning stage on a reboot. Hi I have had the same issue. Plug the router's power cable back into the outlet. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Hi @337edy2. Since yesterday, my virgin media Hub 5 has been on a rotating solid blue light to flashing blue light to flashing white light. Please report back with the result. Use this button to reboot or reset your router to its factory default settings. The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. 0 GHz. The slow pulsing typically lasts up to 10 minutes before turning off when ready. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Orange light on Hub 3. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). Broadband ISP Virgin Media UK (VMO2) has today followed yesterday’s information leak by officially unveiling their new Hub 5 router, which features faster wireless network speeds via Wi-Fi 6 (802. I'm sorry to hear about the issues with the red light on the hub. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. . – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. In this instance, we'd need to have a technician appointment scheduled for you. This light is shown for up to one minute. not sure if this is normal or not. We would like to show you a description here but the site won’t allow us. Read resolutions for removing the orange light from my hub3 box. We've cancelled your technician. The Hub should now operate normally. This’ll only take a few minutes, depending on how many WiFi Pods are connected. Now when I got home today I was met with no internet and a Red - 5239893. If you see this color, there is no cause for alarm. If it's still red then you need a replacement hub via a VM engineer. Support tell me that this is fine and is an indicator of network status in the area. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Back a step. About 9. Hi there, My Hub 5 has a flashing red light. Done a few reboots, checked all the cables and connectors multiple times (all tightly screwed, no loose cables) and nothing seems to resolve the issue. It will have no bearing on any other problems, you need to look elsewhere. Reboot the broadband Hub. Switch your router on now and make sure it’s fully initialised (leave 5-10 min) and then put in the ethernet cable from its WAN port to the VM hub (any port will do). I've a flashing green light on my hub, no broadband or phone. It has five lights which indicate the status of the connection. The three lights are: Power, WAN, and Ethernet. To fix. 0. Internet Light This flashes during set up, and then stays green for 2 minutes when you're done. • Ensure the Hub is upright, in a well-ventilated location, and, if at all possible, out of direct sunlight. Good morning, My virgin WiFi Hub 3. All the help says something about a telephone but I don’t have one so don’t know how to proceed. Thanks so much for joining me on private message @shirleykitcher1 . solid white light on the hub 4 and the router is completely unresponsive after a power cycle and attempting to perform a reset via the reset button. Options. Blinking blue wan light on virgin hub. With this knowledge, you’ll be better equipped to diagnose. Flashing green: The Hub 5 is starting up. Any attempt to reset or hard reset it have failed and. Solved: Hub won't reset no matter how long i hold the resetting button for, no wifi signal, no connection with the cable as well. Hub 5 is designed for Gig1 fibre broadband and comes with more wireless channels, so it offers the following benefits: Faster WiFi speeds for next-generation games consoles and the latest smartphones. Some routers are easy to understand, while others can have confusing labels that don’t make much sense. on 07-01-2023 13:02. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. You’ll know it’s ready when the white power light at the front of the Hub is on. 0 Kudos. Don’t plug the power cable into a plug socket yet. Joining in. Solved: Hi I just had the gig1 service activated on Wednesday with the new hub 5. It can take 5 to 10 minutes to restart. Going by the colour of the light you are seeing on the hub you probably have a hub3. Instead, it has to do with your router and the security you have configured on your own local devices. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. Red Light. 11-02-2023 13:45 - edited 11-02-2023 13:47. 4 GHz and 5. Upon trying to find numerous ways to contact VM regarding our issue, this seems to be the best way (why is VM so difficult to contact!)We would like to show you a description here but the site won’t allow us. If you have any issues with accessing your online account or unable to see your visit, please do let us know and we’ll pop you a message. Hub is not hot. Have followed the instructions to the letter on set up and it is not working. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday Wifi not working in Networking and WiFi Monday Last few weeks, wifi constantly dropping out - hub light is yellow not green. It seems Virgin Media is now offering the Hub 5 as standard to customers who take or upgrade to. I have reset the hub by turning it on and off and also by using the pinhole on the back. 100. 4. You will see a solid white light ring if you have a Hub 4. 4 REPLIES 4. NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Red Light. Anonymous. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. I’ve reset the hub and checked all connections countless times and still nothing. Virgin Media 2. I first plugged the wifi cable into the wall and this is what happened. Speedon 01-05-2023 11:53. ). Although the LED on a hub3 should be white the cheap LEDs used can be anything from white, to yellow, to orange. intermittent. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Hi @Mr_PNO. The hub is in an open area all to itself, and is not hot to touch, aside from a little bit of heat from the top area. However, none of my devices can discover any wifi network, neither 2. See where this Helpful Answer was posted. ), which is in the public domain. • Turn the power switch off on the back of the Hub. The top-end Virgin Media Hib 5 comes with five antenna, fewer than its rivals, but the overall specs should help your WiFi stretch even further into the home. The lights are: Power: Indicates the power is on and the router is working. Thanks for this. The router restarts, using your existing settings. Orange light means nothing re. I also wrote a full article about Virgin Hub 5 issues and the LED lights for common issues. LeeHey @Neilevs236 thanks for reaching out to us and a warm welcome to the Virgin Media forums. Here is a handy guide to the light on your Hub 5. Tudor. I've just updated to Hub 5 from Hub 3 the lights confused me a little bit and wish Virgin would update their site accordingly. Boosters use the electrical mains circuit in your home to create a . The fact that your old hub is still working means that the hub5 hasn't been activated. on 29-12-2022 23:18. You've checked the hub isn't actually hot, is it a well ventilated place, done the pinhole reset. These lights are: Power: This light will be solid white when the router is powered on. Click on enter and next. Click on connect on the one that is your virgin media hub 5 own. 30 this morning I noticed flashing red light on my hub 5 and knew something was up. • Then use the power switch to turn the unit back on. White power light is on and Internet lights are flashing. 168. Find out what all those lights on the front of your Virgin Media Hub mean Your Hub Your Hub (modem) normally has just one light on, but from time to time you may see others turn on too. Options. 0 red light constantly on. Running a Virgin Media broadband speed test is easy. Flashing green: The phone is in use or a voicemail is waiting. Middle –. Lights on Hub 3. . If the broadband light is green, your internet connection is working. Flashing Red – Telephone connection issue. Connect the Hub’s power cable with the blue tab. App showed no fault in area so when I phoned virgin they booked an engineer for Monday. For example, with a Hub 3 device, a flashing red light means your device is on but your WiFi connection is not working. Thank you for updating the thread RoneyCervinski. Best of all, for many, it’s a free upgrade. If the hub is white, it means it's in the process of. The service status in our area shows no issues. The WPS button is most helpful when you’re trying to connect a new device to your Virgin Media Hub and you don’t want to go through the process of entering a password. Issues are arising on certain devices that will be addressed in firmware updates. If you have an older Superhub the WPS button is that big blue glowing Virgin Media logo on the side. 4 - Factory reset the hub again, left the password at default, default. to the Internet WLAN. Hub 5 Plugged In - No Lights. If the lights indicate a problem, try the next. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. i have looked at the network log doesn't look good . I have had a solid red light on my hub for over a week. Flashing Red – Telephone connection issue. The Virgin Media Hub 5 light at the front let's you know what. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Options. I see you've already tried a factory reset, but please try the following method exactly as typed. Please click this link as it will explain why the internet might not be connecting on your hub. Hi guys, hoping someone can help. These steps will help you do that: For your Apple device, if you're on iOS 15 then you can try this: Open Settings > Tap your name > Tap iCloud > Tap Manage Settings > Tap the Connect App > Tap Delete Data. Tudor. Cheers MattThe Hub 5 also includes features such as beamforming and MU-MIMO. virgin media tech support has no clue. Disconnect any ethernet cables from the Hub (leave the coax connected), and then with the Hub still "switched on" throughout, press pin in firmly with paper clip/SIM tray tool or similar "thin thing" and hold it firmly for at least 60 (a timed sixty) seconds, release the pin, leave for 5’ to stabilise - dont manually switch it off at any time. Bottom – WLAN (green/blue). Hi all, I got my service installed on Tuesday and has been working great. There may be a conflict with the public-facing WiFi or the Hub 5's guest network DHCP. Virgin Media. Security matters. It has five lights which indicate the status of the connection. Hi, My virgin WiFi Hub 3. The teams will be able to change the Hub back to a 4 for you or as suggested by Client62, you can opt to use the Hub 5 in Modem mode and connect your own third party router. At least 30Mbps download speeds in every room or £100 one-off credit. All Rights Reserved A guide to the lights, reading from top to bottom, can be found below. As you connect the power supply to the wall and the Hub, make sure it is tightly connected. As soon as the hub is ready, you will see the white power lamp. Hello Ewelina1, many thanks for reaching out on our help forums and for your first post here. This could be caused by a fault in the network or a problem with the customer's equipment. Hello! My virgin media hub (I think it's hub 3) is showing a red light rather than a white light on the front. Try a pinhole reset (I think you'll find the pinhole on the base of the hub 5). There are three indicator lights on the side of the Super Hub, each indicating different functions: Top – WAN (green/blue). We would like to show you a description here but the site won’t allow us. 1 then it looks like it has not been updated to the latest firmware. We have a flashing green light, and a solid green WiFi light. PNG IHDR % V PLTE z= tRNS@ f IDAT c` ! 3IEND B` . Stable White – Connected. Keep us posted on how you get on. You'll then need to configure your equipment as per the manufacturer's guide. WPS is most useful when you’re working with printers, Wi-Fi extenders, video cameras, or other devices that don’t have their own display. You can call it in on 0345-454-1111 or else wait for the forum team. Should m. We do not make commissions. on 15-09-2022 13:41 Just to be clear - you have no connectivity either over wifi or ethernet cable connection. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Check out our guide - How to pay my Virgin Media bill. Just joined and setup the new hub but it just flashes red. This latest future-proof WiFi. What do my speed test results mean? Here's the meanings for some of the key terms you’ll see when running a broadband. Yellow flashing light on Hub 5. Hub 5 is about the same as Hub 4 in router mode for WiFi, reception wise. Please check this setting and enable cookies (if disabled) Options. 2. We do not make commissions. We have tried every method possible for fixing the box, including leaving it on for 10 plus minutes after plugging in and getting a new ac power. The DHCP service crashes the hub and then nothing is able to connect not even laptop devices via the 5GHz SSID connection. 1. Checked all connections. It can take 5 to 10 minutes to restart. virgin media tech support has no clue. The Hub is not overheating as it's in a well ventilated area, the wires are all connected tightly I've also tried resetting the hub and also i have turned it off for 30 minutes before turning it back on but nothing works. Hi, First post so please be gentle. The light should stay green for some time before turning blue, which signals that the Hub is working properly. Remember: Once the Hub is reset, it will. I’ve got the hub 4 and recently been having constant flashing white lights randomly everyday. To fix it, check all the connections and ensure they are properly connected. If the light remains green permanently, you need to reset the hub by pressing its factory. This should flash when the Hub powers-up, it then stays green for a couple minutes before tuning off completely. Red power light on the Virgin Media Hub 3. The nearest exchange, located in Whitley Bay, is equipped to handle all of your internet needs. 4Ghz. I have tried switching it off for a few hours to let it cool down, that made no difference. The problem seems to stem from the Hub 5 using the ax protocol for wifi, as some devices cannot negotiate a connection. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. I checked the hub 5 network logs and I can see that software updates are failing. For example, if your Virgin Media Hub 3. Forum; Apps. Unfortunately no issues with broadband in my area according to this. A red light means there is a problem somewhere. And sure enough, the Hub 3 is capable of supporting download speeds up to 1Gb. Ensure that the Hub is in a well ventilated area and nothing is blocking the vent holes on the sides of the Hub. The internet light: This light will flash green when the Hub is acquiring a connection and will remain lit for two minutes after a connection has been established. on 19-09-2023 03:59. Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Nothing changed but the move to Hub 5 and a 1gb service. Red light on hub 3. Plug an ethernet cable (usually supplied with the new router) from port 1 on the Hub into the WAN (usually blue) socket on the new Router 8. Yesterday we had a power outage, since then the light on the front of the VM Hub 3 has displayed constant red. Hi, Curious if anyone has had a flashing green light on the Hub 5. Virgin Media's official documentation on the lights for the Hub 5 doesn't explain this very well. 5gb Hub 5 into 2. About 1 month ago the light turned green on my hub 4 and it started losing the broadband signal. If that fails: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or. Power on and set up your new router as per the manufacturers instructions 7. Push the white cable (from the old Hub) into the back of the new Hub. We do not make commissions. Virgin Media Hub 5, Hub 5x, and Hub 4 Lights Meaning. Wifi: Indicates the wifi is on and working. I have done the reboot, reset (with the pin), checked that all the connections were tight multiple times. Options. Also the time on the logs seems to be incorrect (i. Central light:Graeme on Virgin Media Hub 5 Lights: Ultimate Guide to Understanding and Troubleshooting Your Super Hub 5/5X Lights. Say goodbye to buffering and hello to seamless streaming, lightning-fast browsing, and crystal-clear video calls. The Wi-Fi light – indicates whether the wireless connection is enabled or disabled. The hub is in router mode. The nearest exchange, located in Wigan, is equipped to handle all of your internet needs. Hi, my Hub 3 has a solid red light. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. The number to call is 0800 953 9500. This light flashes green when the Hub's downloading a software update. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. It might flash or change colour when you first turn the Hub on or after a restart. 1 sometimes continues to work). For £76 a month this shouldn’t be happening. I have a green light on the 3-pin plug PSU but no lights at all on the hub 5 itself, and. Its indicative of a failing/fading cheap LED component and is no indicator of any performance issues with the Hub - although VM have never "officially" noted this. Blinking blue wan light on virgin hub. I now have a permanent orange light. I don’t seem to be able to talk to VM by. on 16-02-2023 20:37. I did have a billing issue, but that has been solved. Make sure all cables coming into and out of the Hub are pushed in firmly. Options. • Switch the hub back on at the power. This latest future-proof WiFi. ughugh. I am being asked to "move device closer to the router" despite living in a 1 bedroom house. Ensure the Hub is upright, in a well-ventilated location and out of direct sunlight, if possible. Blue flashing light for 2 days now. It isn't on during normal use, but turns red if there is a problem. I checked my router and it has a flashing blue light. Technically the colour is supposed to be "magenta", but as the LED package is a cheap and short life affair, the blue output of the RGB diode package fades and the resultant attempt at magenta looks red. 0 (black) Close. Virgin Media Hub 5 Lights. September 2, 2022 by Jim Johnson Virgin Media Hub Lights What Do The Lights On My Virgin Media Router Mean? Virgin Media routers use Light Emitting Diodes (LEDs) to show you. We do not make commissions. Plug your Hub into the mains. Options. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. If it’s red, this indicates that there’s a problem with your internet connection. Virgin Media. If no area faults found: The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. If the power light is green, it means your hub is on and working correctly. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. When in Modem Mode, only one port on your Hub 5 will work - this will be Port 1. The Virgin Media Hub 5 is a router which provides broadband and internet connectivity to customers. on 29-12-2022 23:18. Here is a handy guide to the light on your Hub 5. If it's still red then you need a replacement hub via a VM engineer. A flashing red power light signals that there’s an issue that needs addressing. Ive unplugged the hub but its still happening. Hub 3. When the power light is solid white, it indicates that the hub is on and working correctly. I’ve reset the hub and checked all connections countless times and still nothing. So first thing is to check for any “known network faults - Try in 2 places. - 5232427Options. Depending on your area and. 1 ACCEPTED SOLUTION. I did have a billing issue, but that has been solved. If this is causing problems, ask to have your old Hub reinstalled. Best done from a wired connection. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. Wi-Fi extenders. 0 has difficulties connecting to the ISP or if it is restarting, you may see a green blinking light on it. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM. Hub 4 flashing white lights. Try a 30 second pinhole reset of the hub with no ethernet connection. Please report back with the result. The Virgin Media Hub is offered for free to its customers as par of the Gig 1 package. It should then pulse slowly as it connects to your Hub. • Switch the hub back on at the power. I can connect to the hub but it has no internet connection. The software version I'm running is LG-RDK_4. For a few weeks, my Hub 5 has been acting strange. Everyday. Up to 3 WiFi Pods if needed. Excludes broadband faults and broadband network outages. Have followed the instructions to the letter on set up and it is not working. 1 Power Light. Don’t plug the power cable into a plug socket yet. Then, wait for 5-10 minutes for the Hub to start up. The router is hot. I called the VM helpline and I got an engineer appointment for 4th of September. Thanks for your help. – Internet ISP Info on What Do The Lights On My Virgin Media Router Mean? (All Models) We are not affiliate marketers or salespeople; this website is for information purposes only. If the WiFi Pod’s light is double-blinking quickly and repeatedly, it’s in the process of improving your WiFi. After area broadband outage, hub 3 now just showing red light. No matter what I do the original pod won’t connect to the hub wirelessly. on 31-12-2022 12:53. A green light on your BT Hub indicates that things are going well. 1 ACCEPTED SOLUTION. g. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Media is now available in North West, bringing lightning-fast internet straight to your doorstep. Stay safe online. Molly_T. WiFi network (its name will be on your Hub WiFi card – see page 5). I have check the the systems and have identified a short-term issue which may cause intermittent or performance related issues with your connection. The Internet LED will be off when your Hub is connected to the network and can access the internet. Router/WiFi mode is junk, the VM WiFi is totally rubbish. Did you mean: Virgin Media Community. Select Apply changes.